If you could make changes, how would you improve the culture at Barrett Business Services?

Start by remembering that employees are your most valuable resource. If they are engaged and felt cared about, they will actually provide great results. Think about things like the terrible benefits, no raises, no promotions, no growth or educational opportunities, mileage way under the federal rate, lack of transparency, lack of accountability at the highest levels. Next, allow employees to provide anonymous feedback. Remember, the target hiring group is highly degreed and experienced professionals. Don't talk down to us, instead, actually read the feedback and share/disseminate it to the employees. (There's currently no atmosphere of trust, so it will be important for management to actually prove that they are listening and willing to respond.) It will take a lot of work to turn this organization around. Need to start at the top.