It seems they employ any english-speaking person
They try to resolve issues with customers
As a full-time worker I can attend a gym
I easily cooperate with support
Many interesting and well-paid orders
I'd say mutual respect and friendliness.
They're open-minded, incredibly friendly and helpful
In contrast to other sites, there is a real "live" support service here. All issues are resolved promptly. My advice to pass a test: always use Grammarly to check your work (grammar and plagiarism) by yourself :)