Be more understanding of needs
Customer Service and transparency of team at board level
Better customer service.Waiting 30 mins on the phone is unacceptable
Their Credit Scorers are not being listened to.
answer the phone in less than an hour. people have busy lives and just because you decide to save money and close bank branches doesn't mean you can also have minimum staff answering the phone. The FSA have recently said you need to give good service and you are not
