The money, benefits, sabd ease of use during enrollment.
Be clear about what "mistakes" are and what you will le let go from.
1.) Provide Consistent training 2.) other people listen to the phone calls so they have an advantage over you 3.) stop punishing people for small mistakes 4.) allow people ro get up 5.) their computer system had different layers, lots of It issues... kept feeling like someone was messing with me. W