Consistency and to lead by example
Paid time off it good
A better line of communication; at the very least, updated help files
we don't have much opportunity to communicate since we are on the phones most of the day
The atmosphere is negative; provide incentives and hold group meeting to share information & ideas. Too much old irrelevant information is stored within the help files making it difficult to decipher. Streamline the help files t make it more comprehensive.