Airbnb – I value customer experience, quality, honesty, loyalty, reduced errors, correcting errors and efficiency in the customer care. But Airbnb is lacking this in many ways. The access to quality customer service reps is impossible to get and the entire customer service process needs work.

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Best Company Perks & Benefits 2020 (Large Companies)

Airbnb Claimed Company

"Airbnb is an online marketplace to list, discover, and book rental homes, apartments, and rooms." read more

EMPLOYEE PARTICIPANTS: 435

TOTAL RATINGS: 3748

CEO: Brian Chesky

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I value customer experience, quality, honesty, loyalty, reduced errors, correcting errors and efficiency in the customer care. But Airbnb is lacking this in many ways. The access to quality customer service reps is impossible to get and the entire customer service process needs work.

Other Employee Reviews for Airbnb

What do you like best about the leadership team?

Being more direct about answer questions and concerns. I don't think it's intentional, but often when difficult questions are asked, they're answered in roundabout and distracted ways that never fully return to the question asked

What do you like best about your company?

Culture

What makes you most happy at work?

Good work assignments, clear goals.

What's going wrong and how can it be improved?

Hiring process is impossible

What is most positive about the culture and environment at your company?

People

Rate your company

Airbnb – I value customer experience, quality, honesty, loyalty, reduced errors, correcting errors and efficiency in the customer care. But Airbnb is lacking this in many ways. The access to quality customer service reps is impossible to get and the entire customer service process needs work.

I value customer experience, quality, honesty, loyalty, reduced errors, correcting errors and efficiency in the customer care. But Airbnb is lacking this in many ways. The access to quality customer service reps is impossible to get and the entire customer service process needs work.

Other Employee Reviews for Airbnb

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