Arris Group – Get better customer service.. they are terrible at answering the phone and fixing the issue. They point fingers without looking into their own products issues

ARRIS Group is a telecommunications equipment manufacturing company that provides cable operators with data, video and telephony systems. read more

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Get better customer service.. they are terrible at answering the phone and fixing the issue. They point fingers without looking into their own products issues

What do you like best about the leadership team?

smart, dedicated, know customers and industry

Briefly describe your overall experience at your company

Job is ok but to busy with tedious tasks to learn how to use better tools.

What needs to change to make the company culture better?

Lots of finger pointing and blaming.

What can this brand most improve?

HONEST CUSTOMER SERVICE WITH INTEGRITY .

What can this brand most improve?

tech support is very rule they hang up the phone on you and they are very nasty and you need to put some of your calls center in Florida

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