Customer Service, Quality Products and Auto Care Solutions for Your Vehicle Firestone Complete Auto Care is different. We are positively involved in your world — offering not only the best customer service, quality products and the right solutions for your auto care needs, but also initiatives that improve your community and the environment. read more
Until Stu Crum took over the company was amazing. The only reason I dont throw my keys on the roof is because I have a family I support and health benefits that are required.
Why do you feel undervalued and what would make you feel better about your compensation?
A fair bonus structure put into place.
What are some of the best things about your team?
It is like a family. Everyone has each others back. Upper management hates that.
What is most positive about the culture and environment at your company?
Always looking out for one another. Upper management works from their couches so they are rarely in the store. Extremely abusive emails though.
What did you like most about the interview process?
It has changed. When I interviewed they took the time to get to know me and my strengths and what I would excel at.
What's going wrong and how can it be improved?
Shorter shifts or fair compensation for the hours worked. Salary employees like myself work way to many hours and do not get compensated for them.
What does the leadership team need to get better at?
Following through and recognizing employees who go the extra mile and reward then instead of rewarding the employees who constantly mess up. It used to be a good company to work for. It has gone down the toilet it all began with Stu Crum taking over the President role. He is gone but nothing changed
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