Firestone Complete Auto Care Employee Reviews | Comparably
Customer Service, Quality Products and Auto Care Solutions for Your Vehicle Firestone Complete Auto Care is different. We are positively involved in your world — offering not only the best customer service, quality products and the right solutions for your auto care needs, but also initiatives that improve your community and the environment. read more
EMPLOYEE
PARTICIPANTS
114
TOTAL
RATINGS
1140

Firestone Complete Auto Care Employee Reviews

Out of 179 Firestone Complete Auto Care employee reviews, 38% were positive. The remaining 62% were constructive reviews with the goal of helping Firestone Complete Auto Care improve their work culture. The Sales team, with 94% positive reviews, reports the best experience at Firestone Complete Auto Care compared to all other departments at the company.

What do you like best about the leadership team?

Leadership Reviews

They are really good folks

Everyone geys along and we get the job done

Store managers can be hit and miss, but most of my dealings with corporate have been pretty positive.

Always here to help us

They work hard for the boss.

What does the leadership team need to get better at?

Leadership Reviews

Appreciation and recognition of its teammates

Take care of the worker's, not just the numbers.

Following through and recognizing employees who go the extra mile and reward then instead of rewarding the employees who constantly mess up. It used to be a good company to work for. It has gone down the toilet it all began with Stu Crum taking over the President role. He is gone but nothing changed

What is the best part about your compensation package?

Compensation Reviews

I am an honorably discharged United States Army veteran. I have full medical benefits with the Veterans Administration.

it covers everything i need

Its more then fair and well worth it when you put forth your self motivation!

Review from Sales Dept

My family of 5 has what we need.

Review from Sales Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

Actual breaks. More pay. Better staffed. Shorter hours

You're given a glorified title to have more responsibilities without the pay.

The front staff get bonus and spiffs and us techs don't get anything maybe give some incentive for techs and I personally know atleast 5 techs who have quit because of this exact reason I bet it would keep techs from quitting Firestone the turn around rate on techs would drop a lot more

Hourly pay rather than flat rate in certain areas.

From what i see i make less and do more work then i see being down around here ..i do the work that the higher technicians dont feel comfortable doin

What are some of the best things about your team?

Team Reviews

We typically meet at Waffle House as we're doing this morning. We accomplish what we need to accomplish Fellowship together and have a good time and I get to play with my nieces daughter little Edith.

Work hard and very considerate

Intelligent people.with a common goal

We all get along well

Everyone gets along with each other

What do your coworkers need to improve and how could you work together better?

Team Reviews

Coworkers were not the issue

More teamwork is needed there

What is most positive about the culture and environment at your company?

Environment Reviews

Everyone gets to say in how the organization runs. We are supportive and very helpful for each other.

The other managers have a good comraderie

Stop asking so many questions

Taking care of customers first

Store team is working great

What needs to change to make the company culture better?

Environment Reviews

There aren't any Environment reviews of Firestone Complete Auto Care yet.
Be the first to contribute a review.

What did you like most about the interview process?

Interviews Reviews

I am the owner so I really didn't have to interview myself.

It was quick and efficient.

Short and to the point .. Manger at the time of hire was very friendly .. And showed respect

You knew where you stood

lack of skill labor om fixing vehicles and turn around of high school drop outs

What would you improve about your company's interview process?

Interviews Reviews

They need to be more transparent about average pay and what hours they are going to expect of their employees.

Having a sales manager interview a technician is silly, lead techs should give input on potential candidates

What makes you most happy at work?

Outlook Reviews

Being able to make a difference in people's life.

Helping customers and my teammates

I work so I can live. Poorly

I love working on cars

The technicians I work with from day to day.

What's going wrong and how can it be improved?

Outlook Reviews

Shorter shifts or fair compensation for the hours worked. Salary employees like myself work way to many hours and do not get compensated for them.

What do you like best about your company?

Outlook Reviews

It's a very friendly environment

Management

Review from Sales Dept

What would you most like to see improved at your company?

Outlook Reviews

Customer service

Review Sentiment at Firestone Complete Auto Care

38
38%
62
62%
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