Hotwire.com – I had an issue with a recent trip and was treated horribly by the customer service team. I will never book through HW again

Hotwire.com is a travel site that offers low rates on airline tickets, hotel rooms, rental cars, cruises, and vacation packages. read more

I had an issue with a recent trip and was treated horribly by the customer service team. I will never book through HW again

What is most positive about the culture and environment at your company?

great culture everyone helps out

What do you value most about this brand?

Best value and priced for each area.

What can this brand most improve?

Hotwire dropped my reservation, provided inadequate customer service and refused to make it right- they cost me 120.00.

What can this brand most improve?

Customer service. Loyalty to its customers

What can this brand most improve?

Poor Customer Service and Communication of credit to account

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