LoanCare – Customer experience is the WORST I've ever encountered. No accountability, no ownership, lack of willingness to help, lack of resolution. We've had to contact this company to which our loan was involuntary transferred to 15+ times now and our issue is STILL not resolved.

LoanCare, a ServiceLink company, is a nationally recognized leader in full-service subservicing to the mortgage industry. read more

EMPLOYEE PARTICIPANTS: 47

TOTAL RATINGS: 403

CEO: Dave Worrall

Customer experience is the WORST I've ever encountered. No accountability, no ownership, lack of willingness to help, lack of resolution. We've had to contact this company to which our loan was involuntary transferred to 15+ times now and our issue is STILL not resolved.

Other Employee Reviews for LoanCare

Briefly describe your overall experience at your company

Interesting place to be as the company is growing like crazy. There are growing pains, but really good people here.

What can this brand most improve?

Answer inquires from website contact form

What can this brand most improve?

Terrible customer service. Cannot gain access to oerson without it taking iver an hour on an automated phone aystem. Once yiu reach a person they cannot assist you properly. No one is available to speak with in the eacrow dept and departments do not communicate with eachother to resolve problems.

What can this brand most improve?

quick resolution to open issues

Briefly describe your overall experience at your company

Pooe execcutive leadership. Culture of blame vs fixing root cause

Rate your company

LoanCare – Customer experience is the WORST I've ever encountered. No accountability, no ownership, lack of willingness to help, lack of resolution. We've had to contact this company to which our loan was involuntary transferred to 15+ times now and our issue is STILL not resolved.

Customer experience is the WORST I've ever encountered. No accountability, no ownership, lack of willingness to help, lack of resolution. We've had to contact this company to which our loan was involuntary transferred to 15+ times now and our issue is STILL not resolved.

Other Employee Reviews for LoanCare

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