Merrill Edge – Research base, traders, tools are great; but the customer service is terrible. Generally aren't trained well, even in using the ME website. Nearly all questions can only be answered by a "licensed trading specialist" who is not available enough hours and takes forever to reach via their phone maze.

Merrill Edge

Merrill Edge is a discount brokerage service provided by Merrill Lynch. read more

EMPLOYEE PARTICIPANTS: 10

TOTAL RATINGS: 140

CEO

Research base, traders, tools are great; but the customer service is terrible. Generally aren't trained well, even in using the ME website. Nearly all questions can only be answered by a "licensed trading specialist" who is not available enough hours and takes forever to reach via their phone maze.

Other Employee Reviews for Merrill Edge

What can this brand most improve?

There is no communication within the organization

What do you value most about this brand?

Most Amazing team and company

What can this brand most improve?

Worst customer support that you can get!

What can this brand most improve?

Improve SERVICE! I received a packet for a CMA account I explained that I suffered from memory loss and so I wasn't sure if I opened this account, could it be my company. The rep said I would have had to go online and apply. My acct was closed because the rep was not competent. It was my job!

What can this brand most improve?

Almost impossible to get through to someone, and mostly that person does not know how to solve problem

Rate your company

Research base, traders, tools are great; but the customer service is terrible. Generally aren't trained well, even in using the ME website. Nearly all questions can only be answered by a "licensed trading specialist" who is not available enough hours and takes forever to reach via their phone maze.

Other Employee Reviews for Merrill Edge

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