Twilio Inc. Culture | Comparably
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Twilio Inc. Claimed Company
Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs read more
EMPLOYEE
PARTICIPANTS
283
TOTAL
RATINGS
2485

Twilio Inc. Company Culture

Twilio Inc. Culture

This score is derived from employee ratings & reviews
4.1/5
Twilio Inc. Overall Culture is rated B

Top Rated Culture Dimensions

Twilio Inc. CEO

Top 15%Top 15% of Similar Size Companies on Comparably
Jeff Lawson Twilio Inc. CEO
Jeff Lawson
77 /100

Mission, Vision, & Values

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Founded in 2008, Twilio has over 2000 employees, with headquarters in San Francisco and other offices in Denver, Bogotá, Dublin, Hong Kong, London, Madrid, Berlin, Munich, Mountain View, Redwood City, Irvine, Munich, New York, Atlanta, Washington DC, Singapore, Sydney, Melbourne and Tallinn.

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Twilio Inc. Culture At a Glance

Twilio Inc. has 2000 employees. 283 employees at Twilio Inc. have reviewed Twilio Inc. across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was a month ago.

Overall, the 283 Twilio Inc. employees give their leadership a grade of B, or Top 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Twilio Inc. are generally satisfied with their total compensation at Twilio Inc., which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Twilio Inc. are pleased with their team. 283 Participants grade the quality of their coworkers a B. The majority believe the meetings at Twilio Inc. are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Twilio Inc. believe the environment at Twilio Inc. is positive. Most Participants believe the pace of work at Twilio Inc. is comfortably fast. About 58% of the employees at Twilio Inc. work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Twilio Inc. are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
Twilio Inc. employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at Twilio Inc. report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Twilio Inc. have 2 meetings
Meetings
A Day in the Life
80% of Twilio Inc. employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Twilio Inc. employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
67% of Twilio Inc. employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Twilio Inc. employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
70% of Twilio Inc. employees call their work environment positive
Environment

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Anonymous Q&A with Twilio Inc. Employees

Most Recent Q&A

How's the work life balance at Twilio Inc.?

Asked to all employees at Twilio Inc.

  • Amazing! Love Twilio!

View Response & Answer »

do you feel like you can impact the direction of the product?

Asked to all employees at Twilio Inc.

  • Yes. The easiest way to get something done is to have consensus that it's a good idea with feedback from customers, support or product, or...

View Response & Answer »

View All Questions and Answers about Twilio Inc.

H1B Visa

In 2019, Twilio Inc. applied for 71 H1B visas. Of the work permits applied for, 92% were approved, 6% certified-withdrawn, and 3% withdrawn.

An in-depth look at ‘Certified-withdrawn’ H1B applications at Twilio Inc. unveil that 2 approved work permit applications were withdrawn before the employee’s start date, and 4 were withdrawn by Twilio Inc. after the employee’s start date.

Work Permit Application Outcome

Twilio Inc. has a total of 2000 employees

71
Total Applied
  • 92% Granted (65 out of 71)
  • 0% Denied ( out of 71)
  • 3% Withdrawn Application was withdrawn by the employer before approval/rejection (2 out of 71)
  • 6% Certified-Withdrawn Application was approved but later withdrawn by employer (4 out of 71)

This data was calculated using publicly sourced data from OFLC Performance Data

Gender Score How positively women rate their overall experience at Twilio Inc.

Top
50%

Twilio Inc. currently ranks in the Top 50% of similarly sized companies on Comparably

Diversity Score How positively minorities rate their overall experience at Twilio Inc.

Bottom
40%

Twilio Inc. currently ranks in the Bottom 40% of similarly sized companies on Comparably

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 35%Top 35% of Similar Size Companies on Comparably
16
eNPS Score
47%Promoters
22%Passives
31%Detractors

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Twilio Inc. Competitors Video

Twilio Inc. vs Competitors

  1. 1st
    SendGrid
    88 / 100
  2. 2nd
    RingCentral
    84 / 100
  3. 3rd
    Amobee
    76 / 100
  4. 4th
    Twilio Inc.
    73 / 100
  5. 5th
    Plivo
    53 / 100
See All Competitors

Perks & Benefits

Health & Wellness
Dental Insurance
Vision Insurance
Health Insurance
Life Insurance
Gym Membership / Reimbursement
Paid Time Off
PTO / Vacation Policy
Paid Holidays
Maternity / Paternity Leave
Financial Benefits
401K / Retirement Plan
Employee Stock Purchase Plan
Office Perks
Free Food
Company Social Outings
Work From Home Policy
Unique Office Space
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