Low pay, long hours, unrealistic expectations.
Was sind einige der besten Dinge an Ihrem Team?
We are all new and trying to learn together.
Was muss geändert werden, um die Unternehmenskultur zu verbessern?
The disconnect between employees, management, and the executive level.
Was braucht das Führungsteam, um besser zu werden?
Listening to their employees and enabling them to ensure client success.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
Either feeling comfortable working 40 hours at the end of the week or being compensated fairly for working 60.
Was würden Sie am Interviewprozess Ihres Unternehmens verbessern?
When you hire someone for a position, that's the position. Don't disguise it as "you'd be a better fit over here" and force the move just because you're short staffed in customer service. Hire people who actually want to work in customer service!
Was läuft falsch und wie kann es verbessert werden?
No training around enabling client success, which is ironically a pillar for the company. Some people at the company that the higher levels actually care about will work 25 hours a week...because they can and have been enabled. Otherwise, customer service is non existent.
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