LoanCare – Worst customer service I've ever experienced. They don't respond to emails and they can't figure out how to apply an extra principal payment. I've send 7 emails so far and my account is still a mess. This is a basic issue. Unreal.

LoanCare, a ServiceLink company, is a nationally recognized leader in full-service subservicing to the mortgage industry. Weiterlesen

MITARBEITER TEILNEHMER: 47

GESAMT BEWERTUNGEN: 403

Vorsitzender: Dave Worrall

Worst customer service I've ever experienced. They don't respond to emails and they can't figure out how to apply an extra principal payment. I've send 7 emails so far and my account is still a mess. This is a basic issue. Unreal.

Other Employee Reviews for LoanCare

Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen

Interesting place to be as the company is growing like crazy. There are growing pains, but really good people here.

What can this brand most improve?

Answer inquires from website contact form

What can this brand most improve?

Terrible customer service. Cannot gain access to oerson without it taking iver an hour on an automated phone aystem. Once yiu reach a person they cannot assist you properly. No one is available to speak with in the eacrow dept and departments do not communicate with eachother to resolve problems.

What can this brand most improve?

quick resolution to open issues

Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen

Pooe execcutive leadership. Culture of blame vs fixing root cause

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LoanCare – Worst customer service I've ever experienced. They don't respond to emails and they can't figure out how to apply an extra principal payment. I've send 7 emails so far and my account is still a mess. This is a basic issue. Unreal.

Worst customer service I've ever experienced. They don't respond to emails and they can't figure out how to apply an extra principal payment. I've send 7 emails so far and my account is still a mess. This is a basic issue. Unreal.

Other Employee Reviews for LoanCare

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