
Working with students and their families
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It seemed to be pretty fast.
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Understanding how education works and the needs of the market. Support Customers and put their needs first.
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Monthly bonuses should be paid out to ECs for doing the core of the work to make monthly budget.
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Office staff needs to be competent in education management and customer service. They need to be relatable to customers, put their needs first and deescalate conflicts rather than creating them.
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Staff in place from EC position, DM, and up are only focuses on, told to focus on money, not quality of product or making customers feel valued. Needs a complete cultural change.
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The interview process was quite positive and fast. I had 4 interviews with HR, CD, DM and RVP. It seemed like a great company to work for at the time with great people.
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