hostgator.com – Support - agents are very polite & helpful - the 2nd tier support are useless. I had an issue for 3 months now and not a single email back after the issue was escalated - despite promises. I was support manager for Memorex-Telex and if our support dept. was so inept we would have fired them by now.

hostgator.com

Provide localized support and hosting services for HostGator's Indian and Asian clients Lire la suite

EMPLOYÉ PARTICIPANTS: 19

TOTAL NOTATIONS: 188

PDG: Adam Farrar

Support - agents are very polite & helpful - the 2nd tier support are useless. I had an issue for 3 months now and not a single email back after the issue was escalated - despite promises. I was support manager for Memorex-Telex and if our support dept. was so inept we would have fired them by now.

Other Employee Reviews for hostgator.com

Qu’est-ce qui vous rend le plus heureux au travail?

Getting to work and interact with my coworkers/friends

Décrivez brièvement votre expérience globale dans votre entreprise.

like working in a chinese factory. Poor people living at their job with no quality of life

What can this brand most improve?

Windows Server support, there is no support, takes days, weeks to receive ticket responses. Windows Server Admins are able to make server wide changes that affect websites performances and functionality without ever notifying its paying users.

What can this brand most improve?

HostGator would be a great company if they simply fired the dumb, dishonest support people, which seem to be very few, but it doesn't take much to destoy your reputation.

What can this brand most improve?

get me someone who can restore my website consiring I pay for this service I can't get past incompetent technical serevice

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Support - agents are very polite & helpful - the 2nd tier support are useless. I had an issue for 3 months now and not a single email back after the issue was escalated - despite promises. I was support manager for Memorex-Telex and if our support dept. was so inept we would have fired them by now.

Other Employee Reviews for hostgator.com

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