Low pay, long hours, unrealistic expectations.
Quelles sont les meilleures choses à propos de votre équipe?
We are all new and trying to learn together.
Que faut-il changer pour améliorer la culture de l’entreprise?
The disconnect between employees, management, and the executive level.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Listening to their employees and enabling them to ensure client success.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Either feeling comfortable working 40 hours at the end of the week or being compensated fairly for working 60.
Qu'amélioreriez-vous dans le procédé d’entretien de votre entreprise?
When you hire someone for a position, that's the position. Don't disguise it as "you'd be a better fit over here" and force the move just because you're short staffed in customer service. Hire people who actually want to work in customer service!
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
No training around enabling client success, which is ironically a pillar for the company. Some people at the company that the higher levels actually care about will work 25 hours a week...because they can and have been enabled. Otherwise, customer service is non existent.
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