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It started off great, but then management dysfunction overwhelmed and destroyed our ability to provide good customer service
Qu’avez-vous le plus aimé du procédé d’entretien?
I was interviewing with someone I knew
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Focus more on improving the customer experience rather than just obeying rules regardless of impact.
Quelle est la meilleure partie de votre programme de rémunération?
The health benefits are unusually generous for the banking industry. The bonus structure is awful, however.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
They need to trust the people they have hired to do their jobs without micromanagement. The CEO rules by fear and intimidation.
Que faut-il changer pour améliorer la culture de l’entreprise?
The CEO needs to retire. The bank has outgrown his management abilities so all other managers focus on pleasing him rather than growing and strengthening the institution.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
The CEO needs to retire. The bank has grown to a point that is beyond his abilities. Other managers focus on pleasing his whims rather than building a strong institution.
Other Employee Reviews for East West Bancorp
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