
Greater confidence and competency. Improved critical thinking.
Brought to town at company’s expens
Better pay. More time off. More flexible schedule. Lower medical premiums.
The bank has taken social and political stances in a way that have been very offensive to to those with alternative views. Employees lack the tools, resources, and support to deliver great CX.
Focus efforts and resources on improving the tools needed for employees and clients to achieve objectives. Increase staffing. Improve training. Invest in technology. Stop robbing CX and sales in the name of operations and KYC.
There is a push to support certain groups while silencing those who do not fit in a certain group. Culture would be infinitely better if ALL people and views could be shared openly without fear of retaliation.