
They need to treat everyone equally. It’s too much of a good boy system friends getting friends ahea
Be more pleasant and more of a leader. Most leads are more concerned of having power rather then what’s really going on on the floo
More training less coordinators sitting in a class. New hires can not learn our process sitting in a class with videos for 8-9 hrs. They need more on floor training with one training coordinator overseeing the process. We have coordinators with assistance that have assistance.