Listen to your employees. Listen to your clients.
Their onboarding process is horrendous.
Going home and not having to deal with their politics.
Understanding employees, working together to meet the customers needs. Not overloading job functions while some people sit on their butt and not do anything.
Get to the point, alleviate the staff of "problems" with the systems and clients frustrations. Management is known to pass it onto an employee to avoid the confrontation and then swoop in like they actually solved something.
Depending on your status, you are either forced to work long hours with only pennies as a raise. The bonus is a joke - being taxed to where it's basically nothing. For those hourly, during the pandemic, hours were cut but still expected to finish all work within those 30 hours.