Simple and easy it was ar intro call and an in person interview than an offer. Additionally the supervisors in the interview were honest about what I should really accept as an offer which was important.

6% match on 401K vested in 3 years and due to the high rate of understaffing there is plenty of overtime opportunity if you can mentally be able to stare at a computer for 12 hours a day 5 days a week.

My direct supervisor listens and works hard to inform management and higher-ups of the issues. Our department director listens slightly but is heavily pressured by upper management to do what they think is necessary often missing glaring issues because they do not understand the day to day

Communication and willingness to assist others. The level of work in the job creates an environment where the employees shy away from assisting customers because they already have too much work on their plate and helping a customer that is not their responsibility leads a rep to be overworked.

Listen to your employees to understand issues. Not everything is solved with metrics. GCP could dominate the market in a few months if issues were understood instead of thinking upper management knows best. UMs changes will show progress but you could 10X this company by listening to the employees.

Every employee at the bottom of the corporate ladder knows that we are understaffed so mistakes are understood. It's not a good thing but a positive only because it's kind of like everyone keeps bailing out the hull and plugging leaks while the captain and first mate think everything is just peachy.