We help each other out more than our Supervisors help us.
Stop making excuses for bad practices. Give better benefits and a wage that keeps up with cost of living. Train CSR's on calls that they will be taking instead of just say take the calls. Give realistic expectations for call times and better commission.
More than a 20 cent a year raise to keep up with the cost of living. Cheaper health care. If they are a 6 billion dollar healthcare company making a 2 billion a year profit, why do they only offer horrible High Deductible health care plans? Value your employees more.