Q&A With Vyne Dental Employees

Good wages including nice base pay that allow you to make a comfortable living, even in an entry-level role (SDR). Commissions per sale were recently doubled for SDRs.

Be positive and confident in your knowledge

Come prepared. Do your research on the company and have a curious mind.

Learn about the industry and company prior to the interview. The questions are pretty basic.

Intelligent, kind individuals.

They're a fantastic group of people. As with all companies, you have a few who don't want to be there, but overall it is the most engaged workplace I've ever been in.

Some I consider good friends. Most are really good people but lack motivation and any real reward to work towards.

I think he is great. He really cares about knowing who his employees are.

Eric is a fantastic CEO who cares about his employees both on a personal and a professional level. He is very open, has a ton of industry knowledge, and is always willing to help out.

That he's oblivious to the style of management that's being used in the company and doesn't have the power or want to make a change. He's a very good speaker, and I truly believe he has good intentions for the company and employees. All aspects of management/leadership.

Questions about previous CS experiences.

Examples of failure

Dress comfortably but with class. Show them who you are.

Business casual

I met a team-lead and the call center manager.

The Sales Manager and Team Leaders did the interview. I was sent an offer letter the following day.

It was a good experience. It was a low-pressure interview where it seemed they were looking at my personality as much as my knowledge and experience

It was a long process with phone interview, aptitude test, finally interview in person. Took a couple of months to get started.

45 min or a little more

About an hour

Customer Support is growing fast, except the electronic lockbox team. Support personnel are minimal.

The company has a track record of starting projects and sister-companies that inevitably fail. The just closed a division in 2017. Remote Lite has Ben around since the 90s

It depends on the department. Some departments use a skill assessment, and then you will typically do a phone screen with the recruiter and then an in-person interview with the hiring manager and a couple team members.

You must pass an assessment before being considered for an interview.

If you do good work, your job is secure here. I've seen the company do away with sectors of the business and offer employees other roles rather than laying them off. They seem to really strive to do right by their employees

I feel like they need me to make my calls everyday if that counts as security. I also think the department could be replaced overnight under the current regime.

I feel like I'm contributing to exciting growth at the company.

Today will be the day a good change for the department. Like I matter less and less.

Renaissance has a really great work-life balance.

Not hard.. most socialize more than work

RES has been gradually moving all of their teams over to their newest building in Southport, which is very open and modern.

Call center cube farm in most buildings but do have a nice new building for some employees

There are a lot of really talented and knowledgeable reps on the sales team. Not everyone is motivated to sell, and like every company I've ever sold for, there are people who can be negative, but mostly they're a really cool group of skilled reps.

Morale is as low as I've ever seen it. 40 hours a week

Don't work in sales at Renaissance! It's toxic!

Plan more activities with all of the departments together.

A quick learner with strong attention to detail.

Past customer service experiences and how you handled them. How you communicate. What you think customer service is and how would you describe good customer service.

Extremely, I learned a lot in a short amount of time but also felt prepared to move forward when it was expected of me.

In a professional manner.