-23
eNPS Score
Q&A With Concerto Healthcare Employees
We believe that building relationships and partnerships with each other is fundamental to our mission, values, and our culture. We enjoy company picnics, lunches, and other events that can bring teams together.
How employees describe working at Concerto Healthcare
They have good intentions and goals.
Overall I have enjoyed working for ConcertoCare. However, there seems to be little oversight on managers for the company.
Management is rude and unprofessional. Members needs are not being met due to the nurses carrying double caseloads.
It is a job but probably not long term
Q&A With Concerto Healthcare Employees
IDX: 0 TOT: 45
What does the ideal candidate in the Customer Support department look like at Concerto Healthcare?
A heartbeat
How helpful was your Customer Support team when you were first hired at Concerto Healthcare?
Too busy to help
What's the work from home policy like at Concerto Healthcare?
Only if you live out of state
Does Concerto Healthcare drug test or do a background check?
Yes, both
How does Concerto Healthcare handle HR issues?
Fire you, and fire HR. In 2 years we had 6 different HR reps
How innovative is Concerto Healthcare?
Concerto struggles to meet daily operations and is unable to be innovative
How does Concerto Healthcare measure success and growth in the Customer Support department?
No real quality or auditing process is in place
What skills do you need to be successful in the Customer Support department at Concerto Healthcare?
Do not offer advice, just do as you are told
How are layoffs handled in the Customer Support department at Concerto Healthcare?
HR was supportive and sympathetic
What are the most important soft skills I need to be successful at Concerto Healthcare?
Be a quiet worker drone
What is the best advice you could give someone during their first month at Concerto Healthcare?
Look for another job, sadly you will probably be laid off soon.
How often do promotions happen at Concerto Healthcare?
Lots of promotions due to rapid and frequent management turnover
What perk or benefit should Concerto Healthcare have?
Adequate staffing
What is Concerto Healthcare's policy towards pets in the workplace?
No pets allowed
What is the daily attire at Concerto Healthcare?
Business casual
Is it possible to switch teams at Concerto Healthcare? If so, what is the process?
No. I am aware of some staff that attempted to switch teams, it was not permitted
What is the onboarding process like at Concerto Healthcare and how long does it last?
Onboarding... hahaha, none! You get a full caseload in the first week and managed a double caseload before you reach 90 days
How are the healthcare options at Concerto Healthcare?
Great healthcare benefits
What makes you the most proud about working at Concerto Healthcare?
I am embarrassed to have worked at Concerto, staffing was so low and caseloads were so high that we were unable to meet the needs of our members
What is the best perk or benefit that Concerto Healthcare offers?
I worked from home
What do you wish you knew before starting at Concerto Healthcare?
I knew going in that Concerto had a poor reputation and were unable to keep staff. I did not know that despite making the nurses carry double caseloads and not replacing staff that leave that they would still have difficulties making their financial obligations
What are the most important soft skills to be successful at Concerto Healthcare?
Keep oppinions to yourself, they don't want your advice.
How hard is it to get promoted at Concerto Healthcare?
Constant turn over of management. In 2 years I had 2 different managers, 3 different directors, and 4 different VPs. Promotion leads to firing at this company, keep quiet and don't make waves.
How long after an interview at Concerto Healthcare does it take to hear back?
I heard back the same day
How long does it take to hear back after applying to Concerto Healthcare?
I was hired the day of the interview
Curious about what work's like at Concerto Healthcare?
Anonymously Ask Concerto Healthcare Employees Any Question
Should I work at Concerto Healthcare?
23% of Concerto Healthcare employees would encourage their friends to become coworkers, whereas 31% are neutral and 46% would not recommend working at Concerto Healthcare to their friends.
| 23% | Promoters |
|---|---|
| 31% | Passive |
| 46% | Detractors |
Working at Concerto Healthcare's competitors
Recently Asked Questions about working at Concerto Healthcare
- What does the ideal candidate in the Customer Support department look like at Concerto Healthcare?
- How helpful was your Customer Support team when you were first hired at Concerto Healthcare?
- What's the work from home policy like at Concerto Healthcare?
- Does Concerto Healthcare drug test or do a background check?
- How does Concerto Healthcare handle HR issues?
