
Less toxic leadership but that stems from the top
Being human. I'm not exaggerating, and that's not hyperbole.
I possess insufficient information about our customer relations to offer anything of value so I selected "neutral"
COO needs to stop micromanaging the hiring process. He's populated the management ranks with random whimsical reasoning by all appearances. The extreme variation in the quality of managers hired by him with a higher number of underperforming managers is the data by which I make this statement.
Literally everything. They need to rebuild trust that the company truly values the employees. The HR department needs to be complete overhauled. Poor managers need to be weeded out. Gemba Kaizen should be the primary focus to enable cross functional teams to work together to solve pain points.
Maxim doesn't reward the result they tell managers to deliver. They reward managers that manage a team at MINIMUM efficiency (just well enough to not crater the area of responsibility) who spend a great deal of time being a technical contributor. As you can imagine, the managers do little managing.