
The Resource Agents are very helpful, I will say that much.
I am most happy with the ability to work at home.
Very professional and they try to keep the moods up of the agents with games.
Personal interaction with agents. More attention to detail when it comes to fixing problems. Text book responses without actually investigating the issue isn't good enough. Paying at the end of the day on payday is completely unacceptable.
The "no show' hours are the big problem. Their system has a problem tracking when you are logged in and docks hours daily. Those no show hours aren't paid and they decrease adherence scores. I did everything I was told to do to avoid no shows and I still received them in my metrics.