How's the leadership on the Engineering team at Qubole?

Engineering team leadership is good,only problem is structure.The support team is lacking a good stand within the company, the support engineers are looked down as some kind of low skilled engineers and they are not included or glorified for any achievement, although they keep the sky from falling down on the entire company. This prevents the support team from hiring senior and super-skilled support engineers to the company and those who were there did not feel comfortable being looked 'down' upon. It is really hard to break the stigma that support engineers are subjected. One suggestion is - make support engineering team a part of the engineering team - allowing transfer of resources between the two and making the support and engineer team members work together as one bigger team, rather than blaming each other. Support is a purely engineer job, make their team report to the CTO. They shouldn't be put up to perform against pre-sales SAs whose main skill set is sales.