I wish I had an answer.
Insurance is great. Holiday pay.
Training and Better Mgmt. AO Smith needs to come in do damage control before current mgmt ruins the business.
Training and keeping up to date on current policies within the company. Treating each employee equally and with respect. Leading by example.
The person who was in HR at the time was unusually unpleasant and at times unapproachable. She has since been moved to manager of customer service. CS is not the right department for her either.