It was very quick and relatively easy.
The three weeks of vacation after year 5.
Understanding the needs of the employees and supporting good workers to invite them to stay.
We've gotten so caught up in "the customer's always right" that good, hard workers are being punished for the customers' choices. A customer chooses not to pay the company money they owe, the associate is criticized. Priorities.
There's a general lack of respect for what it means to be a team;people not pulling their own weight or not respecting their coworkers time/effort. We could work better together if everyone took the job seriously and respected each other's time/effort.
Set down a clear set of rules and expectations and then hold people accountable for them. Instead of telling the employees to do something only to turn around and criticize/punish them for doing exactly what you told them to do, give them a clear directive and reward/punish accordingly.