
Knowing the product. Knowing the user. Respecting the employees. Being honest & transparent. Read: tell the truth.
Curiosity, desire to learn & connect with the user, and in addition to being talented, generally being good people.
Everyone loves the product & wants to make it the best product out there. People are kind and teams are close knit.
Leadership lacks the EQ to run a company. They have a very limited understanding of the product, the user, and are easily distracted by shiny things instead of working towards a cohesive vision. Improvement: hire new leadership who actually understand what innovation needs in order to flouish.