Make it inclusive to all not just some.
Stop all the playing and get to work for the customer.
They were friendly and upfront about what to expect regarding the work load.
Every other company pays more (10k annually) than BoatUS. It doesn't make sense. And the benefits are lousy.
In regards to the claims team in Jacksonville, Florida, there needs to be a re-vamping of management training. The team is focused on making friends and keeping their friends happy but not making those same people accountable for dropping the ball (which is most of the time).