Ms. Elissa Y. Ouyang has been the Chief Procurement & Lead Continuous Improvement Officer at California Water Service Group since March 1, 2016. Ms. Ouyang served as the Chief Procurement Officer at California Water Service Group since March 01, 2016 until October 25, 2016. Ms. Ouyang maintains responsibility for procurement and fleet and facilities and assume the role as lead officer of Continuous Improvement, which involves every employee in California Water Service Group in opportunities to increase efficiency or enhance service. She served as Interim Procurement Director at California Water Service Group , where her responsibilities included overseeing the development and execution of its procurement strategy to improve the efficiency of the entire function from sourcing to payment. Under her leadership, California Water Service Group undertook a strategic sourcing initiative focused on highest spending categories and made significant improvements in its Supplier Diversity Program. She has held a range of positions at California Water Service Group, including Director of Information Technology, Architecture and Security and Acting District Manager, Los Altos. Prior to joining California Water Service Group in 2001, she was a Senior Consultant at KPMG Consulting and a Senior Business Analyst at RR Donnelley & Sons. Ms. Ouyang holds a Master of Science in Accounting from the University of Illinois-Chicago and is both a Certified Public Accountant and Certified Project Management Professional.