If you could make changes, how would you improve the culture at Capital One?

Offer more support to families with subsidized on site childcare. I would be more likely to stay later if that existed knowing I didn't have to fight traffic to pick up my kid on time. Create equal perks at locations. Some locations have a lack of afford food options and little to no snacks. Some locations don't have a gym or access to gym classes or a trainer.

Removing the stack ranked performance management system. It’s, by far, the biggest drag on culture at Capital One, and better (but not perfect) options exist.

Get rid of the 360 program. It's outdated (e.g., Microsoft), a farce, and not used correctly anyway.

Fire incompetent leaders who hire their friends into leadership roles that sabotage employees success.

More coaching from upper management. Less remote interaction within teams.

I would simplify the performance management process.