What's the main reason people leave the company?

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Definitely the regressive performance management system. The system itself isn't so much the issue. The implementation by fairly weak people managers. As you move up the system becomes more of a beauty contest of who you know and what they think of you. This results on lots of meetings where problems are admired and bold statements are made in preparation for the next meeting. Don't get me wrong. Capital One is a great place to work and you can learn a ton. But you have to be willing to play the games along the way or your annual bonus will suffer.

Senior leadership and managers don't seem to care at all about their employees' efforts, contributions or happiness. Politics are unbelievably difficult and impossible to get anything done. Turnover is rampant as a result. There is no direction or excitement in what we're trying to build.

Poor and abusive management & performance management program is a joke.

Toxic managers.