Q&A With DS Services of America Employees

Fix the disconnect between the call center and the local delivery areas.

Care more about employees and less about maximizing profit. Spend a little money on employee training and development. Listen to feedback from employees.

Can be difficult. Management is very demanding. There is often pressure to work overtime to meet deadlines.

Big open office.

Poor. Hyper focus on shareholder value that negatively affects employees and customers.

Nothing. They do provide a better selection of free coffee than most employers.

The corporate culture that pressures employees to be available at all times including weekends, holidays, and vacations.

Modern open office looks nice fosters collaboration. It can be very noisy and there is a lack of privacy with lots of visual diatractions. I don't like it but some people do. Good camaraderie among co-workers. Excellent variety of free coffee and water.

Expansion through acquisitions. Customer service suffers do to almost constant expansion consequently the customer churn rate is higher than it should be.

Demanding. Focused on growth and shareholder value at the expense of customer service and employees.

Depends on manager. Some expect you to be available 24/7/365. You need to have the courage to push back if you think the demands are unreasonable. Unfortunately some departments have many Type A workaholics who always put work before family.

Partial remote not full time. Leadership spent a lot of money on new open office environment so they want to see people in the office "collaborating"

No money for promotions. If they think you will stay without a promotion then they won't promote you.

Good 1 year 1 week 2 years 2 weeks, 5 3 weeks, 15 4 weeks. No rollover from year to year. Use it or lose it. The problem is some managers expect you to be available and work remotely while on "vacation".