Unfortunately, not much. The customer comes last.
HR is clueless as to a particular job's requirements.
Seasoned professionals who know more than the Middle and Executive Team members.
Quite a few employees have more and better experience than the current Executive Team.
System component prices are set based on individual Product Managers and Executive Management "feelings" rather than market actuals. It's hard to win business when you're the highest guys in the room.
A very small percentage of employees actually have any direct interaction with customers. Executive and Middle Management Staff aren't interested in what the customer wants. They are only now, vaguely aware that customers are upset. Interestingly, it's the customer's fault as we know what's best