If you could make changes, how would you improve the culture at MetLife?

Release, most of middle management. There are some really good managers there who know what is going on and are born mentors. There are others who aren't worth their weight in salt and they hurt the culture more than anything. They need to be let go and the management structure needs to be rejuvenated. Executive leaders should make sure middle management are driving their values and not fighting it. It's crushing to go to an all hands meeting and receive the direction the executive team wants to steer the organization only to go back to your desk and hear the direct opposite from your leader.