The ability to help customers
The willingness of some of the teammates to help one another become better employees.
Bonuses that are tied solely to our performance and not partially based on if we had a cold winter or a hot summer.
The spend lots of money on safety and we discuss it a lot. The problem is sometimes someone has to get hurt before the issue is taken seriously.
The scoring system that they claim is fair but can be easily manipulated to get the desired results. I would also allow the person be interviewed to see what has been written down during the interview. the hiring manager can easily not write down or just forget to add something.