Highly qualified and hard working freelancers.
Flexible hours and location as it is Internet-based.
Loyalty and support for contractors.
Support and loyalty from management. Basic competence from so-called "quality assurance."
An open and trusting culture from management rather than cynical disregard and exploitation.
The liquidation of the company. It's a lost cause and culturally incapable of positive change.
Cavalier, dehumanising treatment of highly-qualified freelancers as infinitely disposable and replaceable. This could be improved by at least showing some responsibility, good faith and loyalty.