
Social Media Management of course is growing, because more and more companies want it. Analytics is growing as well, because without data to back up the success of social media, companies don't spend money on it. However, the stability of the product turns some customers away. Even though the UI is one of the best in the field, having a nice UI that you can't use due to bugs & outages is pointless. Areas for displays (Experiences) and real time data (Intelligence) are stalled. There are too many free options with more features that a customer can use.
Help answer questions real people are asking about your company. Your answers will be 100% anonymous.
The person asking the question will be notified of your answer, and it will be posted publicly. Your identity will be kept private