
Accepting that tech moves fast; they need to abandon old tech stack and decide on where to go next before continuing to build up tech debt
The company over all has neglected their agents & it's less attractive to become an agent. Big % of agents open second businesses to secure
SF management doesn't give a damn about the employees. You take care of your employees and they will take care of the company.
Understanding that life happens and everybody doesn't fit into a square box. The metrics don't always provide the real picture!
Listen to the people in the field (Agency Force). Bloomington has no clue what goes on in the marketplace.
Leadership needs to be willing to make changes to processes that are not working for the customers best interest
Listening to employees about what is not working in the company. Give seasoned employees just due, they've earned it.
Listen to your employees on the front line because they are the ones that carry your company.
Treat employees today the way they were treat 15 years ago. Employees are treated horribly!
Work life balance. Treated like a manufacturing employee and. It a service employee.
Leadership lost sight of taking care of employees first.
be upfront, be fair, be an example
Listening to employee concerns and being flexible
No one has any say.
Empathy and realistic expectations.
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