What's going wrong and how can it be improved at State Farm?

Question

What's going wrong and how can it be improved at State Farm?

Asked 9 years ago to all employees at State Farm Insurance

15 Answers from Employees at State Farm Insurance

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score 0 · Answer 1

As a 20+ yr agent who still works the local customer service desk, This is a MONEY MGT. CO. now. Leadership focus on building huge cash reserves at agents, employees, and most importantly, customer's expense. No input allowed, bean counters dictate all decisions from afar. Systems punish everyone who suggest improvements and major changes needed are ignored as multiple expensive fruitless tech experiments waste huge amounts of policyholder funds. Sadly, as a Mutual, leadership has to answer only to 50 state insurance depts. and various class action lawyers.... all while leadership sits in the "vault" counting the gold coins like Dicken's scrooge. Looking forward, only sadness and demise lay ahead for agents and employees......

score 0 · Answer 2

I'm ready to move onto a more active job w/people that want to buy the product. People hate insurance in general, until they need it.

score 3 · Answer 3

This job is stressful in and of itself, time limits, demands, phone monitoring, adherances is just too much. Not pleasant to work here.

score 0 · Answer 4

The co no longer listens, respects or cares about the employees and treats like prisoners. Say it's about the customer but service is awful

score 0 · Answer 5

Too much pressure. To many changes. Long work hours. No common sense. One word to describe a typical day at SF - chaos.

score 3 · Answer 6

Lack of competitiveness. Lack of customer focus. Too many layers of "Management": about 13 to be precise, which is 7 too many.

score 0 · Answer 7

Treat employees like adults who know how to manage their own schedule and stop babysitting us

score 3 · Answer 8

Treat the professional level employees as professionals and not call center employees.

score 0 · Answer 9

HAS LOST ALL SENSE OF VALUES! TREAT ASSOCIATES AND CUSTOMERS FAILRY

score 0 · Answer 10

Bring back the things we had to look forward too

score 0 · Answer 11

Senior leadership only sees numbers, not people. Losing talent everyday.

score 0 · Answer 12

Times for everything. It's like a prison.

score 2 · Answer 13

New leadership from the earlier days

score 0 · Answer 14

Underwriting is unrealistic.

score 0 · Answer 15

Leadership is horrible