Doing great for the current Tax season
Supportive engaging communicative open to improvement
Overhaul of hiring, pay and performance
Several weeks from interview to offer, overall positive hiring process.
Not rely on short-term results, in for customers they need to be respectful when seeking advice and tax assistance from TaxAct staff.
To be recognized as a certified Tax Expert and not just a schmo off the street picking up the phone to answer customer tax questions.