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ArcBest Company Culture
Culture Score
This score is derived from employee ratings & reviewsChoice Employer
A+
4.8/5
Awards
CEO Score
Top 5%Top 5% of Similar Size Companies on Comparably
Judy R. McReynolds
93 /100
ArcBest Mission, Vision & Values
Are your company's goals clear, and are you invested in them?
Mission Statement
Our mission is to connect and positively impact the world through solving logistics challenges.
Vision Statement
We’ll Find a Way — is a testament of what our customers say about us. Our customers tell us that we say “yes” more often; we’re the kind of company that partners with them to problem-solve and make things happen. In short, we do the hard things well. We’ll Find a Way — has some grit to it; it speaks to the can-do attitude and relentless will of our people to get things done. It represents the heart and soul of ArcBest®. When others say, “We can’t,” ArcBest finds a way.
Values
- Creativity
- Integrity
- Collaboration
- Growth
- Excellence
- Wellness
ArcBest Culture At a Glance
468 employees at ArcBest have reviewed ArcBest across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.
Overall, the 468 ArcBest employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at ArcBest are extremely happy with their total compensation at ArcBest, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at ArcBest are extremely happy with their team. 468 Participants grade the quality of their coworkers an A+. The majority believe the meetings at ArcBest are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at ArcBest believe the environment at ArcBest is positive. Most Participants believe the pace of work at ArcBest is comfortably fast. About 72% of the employees at ArcBest work 8 hours or less.
Overall, the employees at ArcBest are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Company Information
- Address
- 8401 McClure Drive
Fort Smith, AR 72916
United States of America
- Website
- arcb.com/
- Founded
- 1923
- Social sites
Company Description
ArcBest helps keep the global supply chain moving. We leverage our full suite of shipping and logistics solutions to meet the critical needs of our customers each and every day, without fail.
Key Executives
Name & Title
Bio
Judy R. McReynolds
CEO / President
Judy R. McReynolds is Chairman, President and Chief Executive Officer at ArcBest, responsible for managing the multibillion-dollar logistics company, which includes the brands ArcBest, ABF Freight, Panther Premium Logistics, FleetNet America and U-Pack. She has over 30 years of logistics and transportation industry experience, including 23 years at ArcBest.
David Cobb
Chief Financial Officer
David Cobb joined ArcBest in 2006 and has been Chief Financial Officer January 1, 2015.
Tim Thorne
President, ABF Freight
Tim Thorne became President of ABF Freight, an ArcBest company, in 2014. Tim joined the ABF Freight team in Orlando, Florida, in 1990 after serving as a captain in the U.S. Army. During his tenure, he has served as Vice President of Linehaul Operations and Regional Vice President of Operations. Tim also managed ABF Freight service centers in Florence and Decatur, Alabama; Nashville, Tennessee; and Carlisle, Pennsylvania.
Jim Ingram
Chief Operating Officer, Asset-Light Logistics
James Ingram, also known as Jim, joined the company in 1990. Jim has been Chief Operating Officer, Asset-Light Logistics since January 2017.
Michael Newcity
Senior Vice President — Chief Innovation Officer
Michael Newcity has served as the Senior Vice President — Chief Innovation Officer at ArcBest since January 2015. He also serves as President, ArcBest Technologies.
Michael Johns
Vice President, General Counsel and Corporate Secretary
Michael Johns has been Vice President, General Counsel and Corporate Secretary at ArcBest since April 2, 2007.
Dennis Anderson
Chief Customer Officer
Dennis Anderson has been Chief Customer Officer at ArcBest since April 2020. Dennis previously served as Chief Customer Experience Officer from 2017 to 2020. He joined ArcBest in 2003.
Danny Loe
President, Asset-Light Logistics and Chief Yield Officer
Daniel Loe, also known as Danny, has been Chief Yield Officer at ArcBest since January 2017. He was named President, Asset-Light Logistics in September 2020. He joined the company in 1997.
Erin Gattis
Chief Human Resources Officer
Erin Gattis was named Chief Human Resources Officer at ArcBest in 2016. She joined the company in 1999.
Seth Runser
Chief Operating Officer, ABF Freight
Seth Runser was named Chief Operating Officer at ABF Freight, an ArcBest company, in February 2020. He joined the company in 2007.
HR Leaders
Name & Title
Bio
Erin Gattis
Chief Human Resources Officer
Erin Gattis serves as the Chief Human Resources Officer of ArcBest Corporation. Erin started at ArcBest Corporation in July of 2016. Erin currently resides in the Fort Smith, Arkansas Area.
ArcBest Employee Reviews
Positive Reviews from Employees
What makes you most happy at work?
Knowing I can make a difference in the company's success.
Getting to work with the people I work with in a career field I love.
What is most positive about the culture and environment at your company?
One of the most positive things about our culture and environment is that is fosters Growth, allowing employees to be the best they can be.
Constructive Feedback from Employees
Why do you feel undervalued and what would make you feel better about your compensation?
Student workers are underpaid. With the AR minimum wage $11 and student workers starting out at $11.25, it does play a factor in our "importance". We do a lot of the same tasks as FT employees, which makes me (and the other SW's I've compared to) feel undervalued.
The company makes record profits every year, but wages are not reflective of that. The time off accrual plan is also abysmal as you have to work with the company 10 years to receive 4 weeks off. Industry standard is unlimited time off or 4 weeks to start.
What would you improve about your company's interview process?
I went through three or four interviews before I was hired, which was ridiculous. The recruiting team is working on an overhaul of the hiring process so things should be better in the future.
A Day in the Life
A Day in the Life
ArcBest employees generally work 8.6 hrs a day
Work Hours
A Day in the Life
Employees at ArcBest report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at ArcBest have 2 meetings
Meetings
A Day in the Life
98% of ArcBest employees look forward to interacting with their team every day
Coworkers
A Day in the Life
ArcBest employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
56% of ArcBest employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
ArcBest employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
96% of ArcBest employees call their work environment positive
Environment
Let ArcBest Know You Want To Work There
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Curious about what work's like at ArcBest?
Anonymously Ask ArcBest Employees Any Question
Anonymous Q&A with ArcBest EmployeesMost Recent Q&A
How often do promotions happen at ArcBest?
Depends on which area of which department you work in. Some groups promote quickly but others seemingly never promote.
How long after an interview at ArcBest does it take to hear back?
1-2 weeks
What is ArcBest's policy towards pets in the workplace?
no pets
What does the ideal candidate in the Customer Support department look like at ArcBest?
courteous, loyal and kind
are you expected to check & respond to your email at all hours, weekends?
no
What is the onboarding process like at ArcBest and how long does it last?
it's always improving
How often do promotions happen at ArcBest?
Depends on which area of which department you work in. Some groups promote quickly but others seemingly never promote.
How long after an interview at ArcBest does it take to hear back?
1-2 weeks
What is ArcBest's policy towards pets in the workplace?
no pets
What does the ideal candidate in the Customer Support department look like at ArcBest?
courteous, loyal and kind
are you expected to check & respond to your email at all hours, weekends?
no
What is the onboarding process like at ArcBest and how long does it last?
it's always improving
Top
5%
Leadership Score
In the Top 5% of similar sized companies on Comparably
91
out of 100
Executive rating?
93
out of 100
CEO rating?
93
out of 100
Manager rating?
Top
5%
Compensation Score
In the Top 5% of similar sized companies on Comparably
This category score has been trending down -1% since last month
Paid fairly?
Satisfied with benefits?
Top
5%
Team Score
In the Top 5% of similar sized companies on Comparably
Coworker interaction?
92
out of 100
Quality of coworkers?
Top
5%
Environment Score
In the Top 5% of similar sized companies on Comparably
7 or less
4%
8
68%
10
27%
12
1%
More than 12
0%
Work hours per day?
Extremely fast
17%
Comfortably fast
69%
Moderate
12%
A bit slow
1%
Bureaucratic
1%
Pace at work?
Positive
96%
Negative
4%
Positive work environment?
Top
5%
Outlook Score
In the Top 5% of similar sized companies on Comparably
94
out of 100
Future outlook?
Fantastic
31%
Good
64%
Neutral
5%
Bad
0%
Terrible
0%
Customer perception?
Excited going to work?
Gender Score How positively women rate their overall experience at ArcBest
ArcBest currently ranks in the Top 5% of similarly sized companies on Comparably
Diversity Score How positively minorities rate their overall experience at ArcBest
ArcBest currently ranks in the Top 5% of similarly sized companies on Comparably
eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
76
eNPS Score
| 81% | Promoters |
|---|---|
| 14% | Passives |
| 5% | Detractors |
ArcBest Competitors Video
ArcBest Competitors
Perks & Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Office Perks
- Unique Office Space
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