Blue Cross Blue Shield of Illinois – BCBS of IL needs to drastically improve the competency of their "health care advocates". It is a frustrating experience when you call their customer service department. They are rarely ever able to answer the questions that I have, which results in being transferred to an escalation team member. | Comparably

Blue Cross Blue Shield of Illinois – BCBS of IL needs to drastically improve the competency of their "health care advocates". It is a frustrating experience when you call their customer service department. They are rarely ever able to answer the questions that I have, which results in being transferred to an escalation team member.

Helping our members and communities to be healthy and well is part of our mission. Our outreach efforts are a cornerstone of our business — a key part of the foundation for a better health care system for everyone. read more
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BCBS of IL needs to drastically improve the competency of their "health care advocates". It is a frustrating experience when you call their customer service department. They are rarely ever able to answer the questions that I have, which results in being transferred to an escalation team member.

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