MBNA – Worst credit card company ever dealt with. Called Oct 24th to report a fraudulent charge. Agent told me HE was going to notify Fraud dept, cancel my card and issue new card. Called back Nov 20 to learn that I was to call Fraud dept myself. So, the previous agent did not do his job. Done with this co

MBNA

MBNA is a bank holding company that issues personal credit cards. read more

EMPLOYEE PARTICIPANTS: 16

TOTAL RATINGS: 175

CEO: Ian O'Doherty

Worst credit card company ever dealt with. Called Oct 24th to report a fraudulent charge. Agent told me HE was going to notify Fraud dept, cancel my card and issue new card. Called back Nov 20 to learn that I was to call Fraud dept myself. So, the previous agent did not do his job. Done with this co

Other Employee Reviews for MBNA

Briefly describe your overall experience at your company

It was okay until this new manager has his buddies and if you aren't one of them then you are chopped liver

Briefly describe your overall experience at your company

They reel you in with good hours and an otherwise diverse and accepting company culture.. but at the end of the day no one cares about /you/. You're just a number. The great hours in beginning switch by bidding among your colleagues. Extremely understaffed and overwhelming workload.

What can this brand most improve?

Eliminate the word "Can't" from from all thoughts and discussions.

What can this brand most improve?

Stop holding their customers to ransom, and allow them to move away

What can this brand most improve?

Improve customer relalations and the sooner the bettet

Rate your company

Worst credit card company ever dealt with. Called Oct 24th to report a fraudulent charge. Agent told me HE was going to notify Fraud dept, cancel my card and issue new card. Called back Nov 20 to learn that I was to call Fraud dept myself. So, the previous agent did not do his job. Done with this co

Other Employee Reviews for MBNA

Read Reviews by Category

Browse All Companies