Sears Home Services – Actually get a job done in a timely manner. I've been waiting for 2 weeks to get my AC fixed. I've had to wait long times to get other appliances fixed as well. It is 92 degrees in my house for almost 2 weeks now. Not urgency at all. No help from customer service either.

Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home. read more

EMPLOYEE PARTICIPANTS: 55

TOTAL RATINGS: 536

CEO: Eddie Lampert

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Actually get a job done in a timely manner. I've been waiting for 2 weeks to get my AC fixed. I've had to wait long times to get other appliances fixed as well. It is 92 degrees in my house for almost 2 weeks now. Not urgency at all. No help from customer service either.

Other Employee Reviews for Sears Home Services

What are some of the best things about your team?

The team is fairly dedicated and competent

What does the leadership team need to get better at?

Communicating and showing compassion. Treating their employees like humans

What does the leadership team need to get better at?

Supporting hourly workers and pay disparity.

Briefly describe your overall experience at your company

Been very tough, never knowing if stock will come

What is most positive about the culture and environment at your company?

Many customers are enjoyable to engage with.

Rate your company

Sears Home Services – Actually get a job done in a timely manner. I've been waiting for 2 weeks to get my AC fixed. I've had to wait long times to get other appliances fixed as well. It is 92 degrees in my house for almost 2 weeks now. Not urgency at all. No help from customer service either.

Actually get a job done in a timely manner. I've been waiting for 2 weeks to get my AC fixed. I've had to wait long times to get other appliances fixed as well. It is 92 degrees in my house for almost 2 weeks now. Not urgency at all. No help from customer service either.

Other Employee Reviews for Sears Home Services

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