-69
eNPS Score
Q&A With Sears Home Services Employees
Sears Home Services employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Sears Home Services
Service scheduling and customer trust. Our repair appointments were rescheduled at the last minute 6 times over the past two months for one fridge. It is still not fixed. Before each appointment, your system repeatedly confirmed that we would be available. Then you reneged. You wasted 6 of our days.
When making an appointment, I cannot get through to anyone online or an agent that I cannot receive text messages. I have a landline only so it seems my service tech will never show up. This is no customer service as far as I am concerned.
Perform the very basics of service and customer assistance
Improve customer service, representatives have limited understanding of language and general practices. Also comply with their services contract/agreement and discontinue deceptive tactics.
You could start by having a live person available by phone. You can also situate the technicians actually arrive at the time promised. Maurice pacifically, you can see two of the products ordered from seers that need to be used for the repairs arrive at the day they're supposed to arrive – –so
Q&A With Sears Home Services Employees
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are you a scam?
What do employees at Sears Home Services think about their benefits?
Sears Home Services employees rate their overall benefits a F and most of them think the perks are Bad. 25% of Sears Home Services employees say they are satisfied with their benefits. The majority of employees also get 0-10 days of paid vacation.
Curious about what work's like at Sears Home Services?
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Should I work at Sears Home Services?
13% of Sears Home Services employees would encourage their friends to become coworkers, whereas 5% are neutral and 82% would not recommend working at Sears Home Services to their friends.
| 13% | Promoters |
|---|---|
| 5% | Passive |
| 82% | Detractors |
Recently Asked Questions about working at Sears Home Services
- How often do employees get raises at Sears Home Services?
- What is Sears Home Services' internship program like?
- How can I get hired at Sears Home Services as a recent grad?
- What kind of people does Sears Home Services like to hire?
- How are the career growth opportunities on the Operations team at Sears Home Services?