Q&A With Sears Home Services Employees

You need real people on the phone. the AI is useless, because when i have to call it's a non-standard issue. I cannot even edit the appliances in my home protect profile, and now it says one isn't covered. Have had a dead frig since early Jan, 7+ visits and still not fixed.

When an appointment is assigned to the client,the technician should show up. I’ve been using your service since 2015. I’ve never had a problem. The technician shows up and the appliance is fixed. I have been trying to get my dryer fixed since mid November. I have the parts. Every appointment has

Customer service is absolutely atrocious.

Service scheduling and customer trust. Our repair appointments were rescheduled at the last minute 6 times over the past two months for one fridge. It is still not fixed. Before each appointment, your system repeatedly confirmed that we would be available. Then you reneged. You wasted 6 of our days.

When making an appointment, I cannot get through to anyone online or an agent that I cannot receive text messages. I have a landline only so it seems my service tech will never show up. This is no customer service as far as I am concerned.